Satisfaction Guarantee
At Colermi, we take pride in our work and stand behind the quality of every product we create. We offer a 100% satisfaction guarantee to all our customers. If you are not satisfied with your purchase for any reason, you may return or exchange it within 14 days.
While we are confident you’ll love the fabric and print quality, we understand that experiences may vary. That’s why we encourage you to try our products with complete peace of mind.
How to Request a Return, Exchange, or Refund
1. Log in & Access Your Order Details
- Log in to our website using your Colermi account.
- Navigate to the "My Orders" section to view your order details.
2. Request a Return, Exchange, or Refund
- Select the relevant order number and the item you wish to return or exchange.
- Click the "Request Return" button.
- Choose your reason for return from the dropdown.
- Confirm by clicking "Submit Return Request".
3. Shipping the Product Back
- Deliver the product to the designated shipping company using the provided return code within 14 business days.
Return Conditions
- Returned items must be unused and in original condition.
- Returns must be initiated within 14 days of receiving the shipping confirmation email.
What Happens Next?
Exchange Process
Once your return is received and verified, your new item will be prepared and shipped the same day.
Refund Process
The refunded amount will be processed to your original payment method. Depending on your bank, the refund may take 2–10 business days to reflect in your account.
Feedback & Contact
The only thing we ask in return is your honest feedback—why did you return the item?
Your thoughts help us improve and ensure better satisfaction for you and all our customers.
We truly value your honesty!
Contact Information
Feel free to reach out to us for any questions, suggestions, or feedback. At Colermi, your satisfaction is our top priority. We’re always here to support you.
🇺🇸 United States Office
Email: info@colermi.com
Phone: +1 (315) 843-1435
Address: 30N South Gould Street, Ste N, Sheridan, WY 82801, United States
🇹🇷 Turkey Office
Email: info@colermi.com
Phone: +90 532 293 22 30
Address: Alaçatı Mahallesi, 16147. Sokak, Çeşme / İzmir, Turkey
14-Day Hassle-Free Returns & Exchanges
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Satisfaction Guaranteed
Loved by hundreds of happy customers!